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How can I view blocked senders list

AliME
Chatterbox
Message 3 of 3

I am trying to reset a password for a trusted website, but their reset emails are not being received. I think they might have been blocked.  How can I view my blocked senders list.

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi AliME, it looks like Gondola has this in hand for you.

 

Please let us know how you get on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi @AliME 

 

To check the mailbox itself you'll sign in to TalkTalk Mail webmail and go to the Filter rules. If you do have a Blocked Senders Filter then that will have been carried over from the previous TalkTalk email platform and because it's probably well out of date you might as well Delete it.

Enter your email address, select Continue.

Enter your email password, select Sign in.

 

  • Select the main settings menu triple line icon top right header
    (If using a mobile browser you'll need to select the desktop version)
  • Select Settings
  • Select the Arrowhead by Mail (or Email) in the side panel
  • Select Filter rules
  • To view a Filter rule select the Edit function
  • To stop a rule from running select Disable
  • To delete a rule select the Dustbin icon and confirm deletion

 

Filter rules - Delete

GondolaVolunteer 2017-2021

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