on 27-11-2021 05:07 PM
I have searched the forums and cannot find that this specific question has been asked previously. Here is the background...
Myself and my wife have own own separate legacy Pipex/Ukgateway email address which have both been migrated to the new TalkTalk email platform. Both of these accounts have primary emails in the form of
<6_character_string>@dsl.pipex.com & <6_character_string>@ukgateway.net
These two primary emails are listed as My Mailboxes on our account (under My Account->My Services->Manage TalkTalk Mail)
We both also have various user-friendly aliases in the form of <name>@ which were setup on the original Pipex/Ukgateway systems.
Now, we can see that TalkTalk knows about these aliases as
However we cannot see where/how we can manage these aliases - the original Pipex/Ukgateway platform allowed users to setup and add aliases to the primary <6_character_string>@ email.
So, the question is...
Is it possible to manage such legacy aliases? If so, how - is it via the TalkTalk webmail interface (I can't see where) or is there some other advanced management console?
Any clarification would be much appreciated.
Answered! Go to Solution.
on 29-11-2021 09:02 AM
on 29-11-2021 09:01 AM
on 28-11-2021 10:23 AM
@Gondola - many thanks for your very swift and detailed answer. I wasn't expecting anything so fast. At least I now understand that the aliases we have are fixed with what was in place at the time of integration and that I haven't missed some hidden setting on how to manage them.
on 27-11-2021 06:17 PM
The master email address is managed via your MyAccount for password change and deletion. Other aspects are managed via the TalkTalk Mail webmail sign in to the master mailbox.
TalkTalk have linked the existing aliases to the master mailbox.
There is no user management of the aliases. The user cannot create any new aliases nor delete an alias except by deletion of the master address.
Does this answer your question?