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How to reset an old Tiscali Email Password

JinnyS
First Timer
Message 6 of 6

Hi

I’ve had a tiscali e-mail account for 15+ years but unfortunately I’ve forgotten the password and I would like to set the email account up on my new mobile. Could you help please? I’ve never had a Talk Talk account so I can’t do it that way.

Thanks

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5 REPLIES 5

Message 1 of 6

Thanks, I've raised the fault ticket for you. You should get a call later today with your new password. Please let us know how you get on.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 6

Thank you, I've updated my details.

 

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Message 3 of 6
Thank you for your help, I've updated my details and I look forward to hearing from someone.

Ady-TalkTalk
Support Team
Message 4 of 6

Hi JinnyS, please post back to let us know when you've added the details requested by Gondola. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 5 of 6

Hi @JinnyS

 

Have you previously set up password recovery for the email address with an alternate email and mobile number? You could use the Reset your Password option. Try that to see if it comes up with recovery hints that you may recognise.

 

If not, you'll need to prove you're the owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number linked to the email address when first registered
  • Full postal address linked to the email address when first registered
  • Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team
    (for your security they won't leave a message with the password and there's no number to call them)
  • Save changes.

This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here from Monday onwards to help with password recovery and getting you a new ultra-strong password.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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