on 25-09-2020 02:01 PM
on 24-09-2020 03:22 PM
on 23-09-2020 03:50 PM
I'll let TalkTalk know that the password reset options aren't present. A TT Staff member will need to verify you as the registered email user and set up Reset details so you can get the password changed.
To proceed, please update your Community Profile Personal Information (Click here) to include your name, current landline and mobile contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.
In due course a TalkTalk Community Team member will reply here and then Community Personal Message you to verify you as the mail user; so be prepared to provide on request to TT Staff only:
When you're verified the Reset details will be set up within 48 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.
on 23-09-2020 03:32 PM
Hi @Gondola ,
Thanks for the reply, my secondary address is a talktalk one through my main webmail address.
When I try to change the password the only option I get is to send an email to the address I don't know the password for. Hence I can't read the email sent to change the password.
22-09-2020 10:30 PM - edited 22-09-2020 11:13 PM
If your secondary TalkTalk email address is on the TalkTalk Mail platform then select the Forgotten password button and if you've set up password recovery options you should see, in addition to the email address, an alternative email address and or mobile number to select to receive a password reset.