email support

Ask us about your TalkTalk email account and Webmail.

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Popular Poster
Message 5 of 5

Have 2 email accounts, both are now showing no emails prior today, was working fine yesterday morning and in the evening nothing. grateful for any help.


Message 1 of 5

Hi Barnetboy, if you follow Gondola's advice you'll not go far wrong. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 2 of 5

Hi Barnetboy


Is the Auto forward the only Filter Rule? And is the Auto forward set to keep a copy of the message?


If messages still disappear from the Inbox then change the password to lock out any unauthorized or rogue apps from connecting to the mailbox.

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution


Popular Poster
Message 3 of 5

Hi Gondola, My online inbox was empty, there was mail in the trash box which I have moved back into inbox. I do have an autoforward set up on the account and that is working fine. I haven't done any alterations to my account settings and the test message I sent to my self worked.


Community Star
Message 4 of 5

Hi Barnetboy 


The most common cause of mail disappearing from the Inbox is that a POP3 mail collection is downloading and deleting mail from the online Inbox. First check your online mailbox.


Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.


Check the  Inbox first and then check  Spam and  Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.


Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox. You could also try sending to to see that you do get an auto response to the Inbox.


Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

  • To check, select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If there's no rule defined, that's perfect
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red    
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.


Have you recently set up a new POP3 mail account or mail collection service on a device under your control?  If not then you may wish to consider if your email password(s) have been compromised. 


Scanning your devices for viruses / malware and then changing and upgrading the passwords would be the next step if there's any evidence of a compromised mailbox / mailboxes. 

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution