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Incoming e-mails being bounced

Artistef
Chat Champion
Message 1 of 48

Over the last few days several people have been calling me to tell me that e-mails thay have send to my Pipex address are being bounced back with the message "Address not found. Your message wasn't delivered because the address couldn't be found or is unable to receive mail". Some messages from one client are getting through, while others are getting this response. I have no way of telling how many of my contacts this is affecting, but it's a big problem that needs sorting immediately.

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47 REPLIES 47

Message 41 of 48

Thanks for your help. I finally identified todays problem - for once nothing to do with TalkTalk. I had run a VPN the previous day that had failed to relinquish the profile settings when it quit.

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Message 42 of 48

Spoke too soon - the VPN caused the problem with sending, still having receive problems, no emails have come in today since 23.10 yesterday.

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Message 43 of 48
Just been notified E-mails still being bounced to some senders today
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Message 44 of 48

Mail bounced at 09.46 this morning TT512 recipient undeliverable so this is still going on.

Added to the earlier ones from 7, 9, 14, 15 and 17th January, reached the threshold for groups.io to stop sending me messages from their mailing lists.

 

The utterly useless service status of course says email is working fine.

 

Authentication has been intermittently slow all day today.

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Message 45 of 48

Hi Artistef, what errors are they getting back? I'll have to let the team know. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 46 of 48

Things have been relatively trouble free for the last couple of weeks, but the problem seems to have started again today, and it's affecting more clients than before. Error message from one client reads

"An error occured while sending mail. The mail server responded: Requested action not taken: mailbox unavailable invalid DNS MX or A/AAAA resource record. Please check the message recipient "email address at dsl.pipex.com" and try again".

Have checked my VPN and it's not that.

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Message 47 of 48

 


@Artistef wrote:

 

"An error occured while sending mail. The mail server responded: Requested action not taken: mailbox unavailable invalid DNS MX or A/AAAA resource record. Please check the message recipient "email address at dsl.pipex.com" and try again".

Have checked my VPN and it's not that.


That's now known to be true*. We await TalkTalk correcting their DNS data. But are not holding our breath....

 

*See: https://community.talktalk.co.uk/t5/Email-Webmail/Incoming-email-being-rejected/m-p/2452060#M126074

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Message 48 of 48

Service status says no reported issues, so no fault has been raised.

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