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Incoming email being rejected...

teapot
Team Player
Message 117 of 117

Hi,
I'm using Pipex DSL email and processing Microsoft Office Pro 2016.


Using Outlook, I have one important email sender who, suddenly is unable to send emails to my email address, it has been working for a long time.


The error - 503 Bad sequence of commands.


I have made various changes to my email settings, I believe they are correct and up to date. The sender has spoken to his support and also believes his system is correct and up to date.
This error only occurs with this sender who lives in France.

Any help and advice would be very useful. Thank you.

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116 REPLIES 116

Message 61 of 117

Hi teapot, the team responsible aren't on my level of contact for want of a better phrase. I'm still chasing to get your ticket worked though. 

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


johnrg
Conversation Starter
Message 62 of 117

I too have been told by a contact in Austria using an email address domain "gmx.at" that I have previously received ok at my "dsl.pipex.com" domain many times, they now get a bounce message and annoyingly are trying to blame "brexit" I wish they knew that the real problem is TALKTALK !!!!

Come on Talktalk lets get your teams doing things with some forethought and testing please!

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Message 63 of 117

This is now knowingly affecting me (not just my wife).

 

My bank has just written to me, as a notification they sent by email (my preferred method) was bounced and I also have an SMS message from a friend because email to me is bouncing.

 

I'm surprised it is taking so long for anything to be done about this. The reports are quite clear (the TalkTalk SMTP receivers are denying (occasional) existence of mailboxes and appear to be sending back "TT512", which would seem to be a TalkTalk specific error code.

 

Email delivery isn't that complicated. It's been going for nearly 50 years, so there's quite a lot of experience with it.

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Message 64 of 117
Hi Ady, what have management had to say or have they just passed it back to the email team? How has the fault occured after working for so long?

Teapot
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Message 65 of 117

Hi teapot, there's still no update from the email team. It seems there's a fault in the ticketing system. I'm waiting for more information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 66 of 117

Hi Delwyn

 

The email address has been obscured for your security in the hope that spammers and scammers don't use it. You may wish to be ultra cautious if unexpected / unsolicited email arrives in your dsl.pipex mailbox.

 

Ady will pick this thread up during the week.

GondolaVolunteer 2017-2021

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Message 67 of 117

@Ady-TalkTalk

 

Thanks for raising a fault ticket for me.  I have just found out another person is getting bounces sending email to me, but only sometimes.  This could well be a different problem but the most recent bounce occurred on Friday, after the mail filter trial had apparently ended.

 

I tried to send this via private message but got an error saying I have sent too many private messages, despite the fact you are the only person I have sent any PMs to, hardly an excessive number.  Happy to provide the full details if there is a way.


This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed permanently:

obscured for customer security

Reason: There was an error while attempting to deliver your message with [Subject: xxxx] to obscured for customer security MTA p3plwbeout21-03.prod.phx3.secureserver.net received this response from the destination host IP - 62.24.202.42 - 550 , 550 5.1.1 xfpCi1Zi4Uuxv Recipient Undeliverable (TT512)
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Message 68 of 117
Morning Ady
An update from management would be useful now; detailing how the error wil be corrected; an update from the team also and why there has been such a delay applying a solution I feel is a must.
There are quite a few users with the same error attached to this thread, with a lot more knowledge than me, who are more than a little interested to see what caused the error and the solution.
Thank you
Teapot
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Message 69 of 117

I'm really sorry for the delay. You shouldn't have to wait this long for a fix.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 70 of 117
Thank you for the update, appreciated.

Message 71 of 117

Hi teapot, there's still no update. I've sent another chaser to the team and again copied in the managers.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 72 of 117
It's been another 3 working days.
What is the progress with this very frustrating error?
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eezzllee
Participant
Message 73 of 117

Seems that ionos is not the only french ISP having their mail filtered by talktalk.

 

I have a relative trying to email me from wanadoo.fr - another French ISP. Since the new year, mail has been coming through unreliably.. and for the last week not at all.

 

This is not the first time it has happened - I recall this happening several years ago. Such ridiculous blocking of IP ranges in order to counteract spam is a frankly lazy and poor security practice.

 

...and no, I will not supply you with hours of my time for free, and copies of mail headers etc etc etc.

 

You have all the info you need right here in this thread. Fix it. This thread has been going for days and you are stopping families from communicating. UNACCEPTABLE.

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Message 74 of 117

Thanks, that's just what I need. I've sent it on it's way.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 75 of 117

@Gondola wrote:


Please send the unedited real unredacted message with full unedited headers to OCE_Ady by Community Personal Message. Quote this thread when so doing.


Done...

 

 

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Message 76 of 117

@gmlack wrote:

@Gondola wrote:

...why would you change a domain name to prevent any useful tests being done?


I wouldn't. But I would do it to stop a friend's valid email address being used for spam.

 

Happy to send the real message via an email to a bona fide support individual.

 

 



Please send the unedited real unredacted message with full unedited headers to OCE_Ady by Community Personal Message. Quote this thread when so doing.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 77 of 117

@Gondola wrote:

...why would you change a domain name to prevent any useful tests being done?


I wouldn't. But I would do it to stop a friend's valid email address being used for spam.

 

Happy to send the real message via an email to a bona fide support individual.

 

 

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Message 78 of 117

...why would you change a domain name to prevent any useful tests being done?

GondolaVolunteer 2017-2021

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Message 79 of 117

@Gondola wrote:

The bounce message is valid. The mailbox does not exist. The domain nillcottage.co.uk does not exist.

 

Perhaps try millcottage.co.uk


As I said in the original post - the email addresses were edited. The real one is valid (and used to work).

 

 

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Message 80 of 117

Hi gmlack 

 


@gmlack wrote:...

Final-recipient: rfc822; xxx@nillcottage.co.uk
Diagnostic-Code: smtp; 550-Requested action not taken: mailbox unavailable

Last-attempt-Date: Sun, 26 Jan 2020 20:37:07 +0000


 

The bounce message is valid. The mailbox does not exist. The domain nillcottage.co.uk does not exist.

 

Perhaps try millcottage.co.uk

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution