on 25-10-2020 05:52 PM
I'm at my wits' end trying to configure my mum's old Tiscali email on the iPad mail app.
I've followed all the settings perfectly, but the iPad (and my iPhone, where I've run the same process to compare') keeps saying: 'Cannot get mail. No password provided for 'tiscali.co.uk'. Please go to Mail Account Settings and enter a password.'
But there, in settings, is the password. I've even changed it a couple of times to see if that helps.
I've tried both IMAP and POP3 Configs, with 'Authentification' set to 'password' as recommended.
Has anyone else experienced this? Do you have any advice?
on 26-10-2020 12:32 PM
on 25-10-2020 06:28 PM
Enter your mum's tiscali email address, select Continue.
Enter your mum's tiscali email password, select Sign in.
Do you get signed in without an error message appearing?
Compose and send your mum's email address i.e. the same mailbox, a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox.
Please confirm that your mum is a TalkTalk Consumer home broadband customer or a MailPlus email only customer and that the tiscali email address is added to her customer MyAccount, My Mailboxes. Managing your email in My Account
Let us know the above and we can guide you from there.