on 04-12-2018 05:45 PM
I'm really unsure of what action to take...I have just spoken with Talk Talk staff over the phone regarding an issue of me receiving paper bills when my account clearly states the my bills are sent online.
It was put to me that maybe the email address my account is linked to may be incorrect being the reason why I have been receiving paper bills.
The email address showing on my account details was correct ( at the time) and I have been receiving emails from Talk Talk without any problem.
I was put on hold and after a few moments later I receive an email from Talk Talk stating that my email address has been changed ( to an email account I do not hold) well done Talk Talk you can now justify sending me paper bills through the post as I now cannot pick up your emails.
Due to still be logged into my account I attempted to change my email address back but No! program wouldn't let me and I then also noticed my home address was incorrect too.
Think it is time to look elsewhere for another internet provider, any suggestions would be greatly appreciated.
on 15-01-2019 11:50 AM
I'm sorry it's not been picked up for you. I can see that staff in the CEO dept have been assigned it several times since I raised it over to them. I'll see if my manager can help.
on 14-01-2019 03:54 PM
Thank you OCE_Ady for trying your best, it is appreciated.
Unfortunately I am still waiting for any contact from CEO complaint manager regarding this issue i have been experiencing with Talk Talk.
I have tried to resolve this by contacting Talk Talk directly and through their online Chat to Support thingymajig with no luck at all.
Wth taking the time to try and help.
on 19-12-2018 01:24 PM
Thanks Foyle, I've sent this over to the CEO team for you. I think it should be 24-48 hours until you're contact by a CEO complaint manager.
on 19-12-2018 07:33 AM
Hi Foyle, would you be kind enough to add the account number to private notes in your profile and I'll get this done for you.
on 18-12-2018 01:35 PM
Thank you for replying to my post.
Sorry for my late reply.
If you could escalate this issue up to the CEO team, that would be most appreciated.
on 05-12-2018 08:44 AM
Hi Foyle, we shouldn't change anything in relation to your contact details without your permission or request. I can see what you're referring to and would suggest this needs to be investigated thoroughly. With your permission I'll raise this as a complaint into the CEO team for further investigation.