on 29-10-2020 09:33 PM
Trying to reply to an email using my phone earlier today - received a notification "Failure to send email. Authentification methods aren't supported by server." I was able to reply using my main PC.
Later, phone was back to normal, and was able to send replies.
Details - I have a dsl.pipex.com account, using POP3/SMTP.
What is going on?
on 02-11-2020 07:11 AM
Hi PaulCR , it looks like you've had all the help you need from Gondola. Please let us know how you get on.
on 30-10-2020 12:25 AM
The recommended secure settings have effectively been available from 2008, which is when TLS1.2 was released, and recommended on TalkTalk Consumer help pages over the last 8 years. The TalkTalk Mail Support Hub is your current go to resource.
If your PC is also not using SSL/TLS security then yes please update the email client settings. If using TalkTalk Mail (webmail) then that just requires keeping your Internet browser updated but doesn't require any connection settings, just the email address and its password to sign in.
on 29-10-2020 11:25 PM
Hmmm - tricky getting Port to stay changed.... got there eventually.
So that seems to be working - thank you.
Will monitor to make sure it is more stable than previous settings.
Thanks and regards
on 29-10-2020 10:40 PM
OK - will update.
When did the reccomended settings change, and how would I keep up-to-date with the current settings?
Do I need to update the account settings on my PC as well?
I tend to use the PC as the main version of the email account, and the phone is local copy to keep track of things when on the move
on 29-10-2020 10:29 PM
For a more reliable service please upgrade the settings to use SSL/TLS security and secure ports all as indicated.
Using an insecure email connection may not always work over a mobile connection or wi-fi hotspot and such use always means your email content and password are open to interception between your device and the mail server.
Let us know how you get on as we do appreciate good feedback.
on 29-10-2020 10:17 PM
Thanks for swift response.
Phone - Huawei P20 lite
Android built-in email app
Well that's interesting.......
Username - (myemailaddress)@dsl.pipex.com
Password - ***********
Server - pop.dsl.pipex.com
Port - 110
Security type - none
SMTP server - smtp.dsl.pipex.com
Port - 25
Security type - None
Tick - Require sign-in
Username - (myeamiladdress)@dsl.pipex.com
Password - **********
So my settings are different from your sufggested, but work most of the time.
on 29-10-2020 09:57 PM
|Incoming mail server||pop.dsl.pipex.com|
|Incoming Security Type||SSL/TLS|
|Outgoing SMTP server||smtp.dsl.pipex.com|
|Outgoing Security Type||STARTTLS|