email support

Ask us about your TalkTalk email account and Webmail.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Irregular e-mail delays

jbuchanangb
Philosopher
Message 14 of 14

I am becoming irritated by irregular inexplicable email delays. Today the same originator sent me 3 emails at 8.47, 8.36 and 8.49.

They reached my talktalk mailbox at 8.52, 10.21 and 13.00 respectively.

They sent me another at 16.07 which arrived at 16.12

(I have still got one they sent me at 8.51 on 9/9/21 which arrived at 8.51)

yourbill@billing.talktalk.co.uk sent me an email at 7.51 which arrived at 13.09

Some days I am sent an automated email at 14.00 which requires a prompt response. Recently these have been arriving as late as 03.49 the next day.

I realise that network delays can be caused by all sorts of things, but the uncertainty is becoming a nuisance. I would blame external routing delays if it wasn't for the billing message!

Retired the 11 years old Dell, new one is an Inspiron 3881 running Windows 10 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.
0 Likes
13 REPLIES 13

Message 1 of 14

jbuchanangb
Philosopher
Message 2 of 14

Situation seems to have returned to normal now. At least there is some sort of explanation.

Retired the 11 years old Dell, new one is an Inspiron 3881 running Windows 10 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.

Message 3 of 14

The delays will be as a result of the cloudmark filtering.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

jbuchanangb
Philosopher
Message 4 of 14

I realise that the sporadic nature of the delays will make investigation difficult, but I could provide some more examples of message headers.

Retired the 11 years old Dell, new one is an Inspiron 3881 running Windows 10 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.
0 Likes

Message 5 of 14

I'm not sure that there's anything that we can do about this but would you like me to ask our email admins if there's anything they can see that could be causing the delays?


Chris

0 Likes

jbuchanangb
Philosopher
Message 6 of 14

It is the address I use for the community. Yesterday an item sent at 1616 arrived at 1804.  Another sent at 2025 arrived at 2104. Today the routine 1400 message arrived promptly at 1401. Then a message sent at 1615 arrived at 1724. It’s baffling and a bit annoying.

Retired the 11 years old Dell, new one is an Inspiron 3881 running Windows 10 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.
0 Likes

Message 7 of 14

OK thanks, is the receiving email address the address that you've used to register with the Community?

Chris

0 Likes

jbuchanangb
Philosopher
Message 8 of 14

There’s no pattern. Today’s 1400 message arrived at 1413, then a message from another originator which was sent at 1616 didn’t get delivered until 1804. (They send me an SMS as well as an email.) The community notification for your previous reply arrived at 1558, but I can’t tell when it was sent because I am accessing my email using my phone, not my PC at the moment.

Retired the 11 years old Dell, new one is an Inspiron 3881 running Windows 10 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.
0 Likes

Message 9 of 14

Are most of the delayed emails from the same sender (except the billing one)?

Chris

0 Likes

jbuchanangb
Philosopher
Message 10 of 14

This morning at 0348 a time sensitive message sent yesterday at 1400 finally arrived. The originator sends messages to me at 1400 on three days each week. They usually arrive promptly. Their business process requires a response within 2 hours; a positive response triggers a further email. 

Retired the 11 years old Dell, new one is an Inspiron 3881 running Windows 10 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.
0 Likes

Chris-TalkTalk
Support Team
Message 11 of 14

Hi jbuchanangb,


Sorry to hear that you're experiencing delays, how has it been since your last post?


Chris

 

 

0 Likes

jbuchanangb
Philosopher
Message 12 of 14

In case it helps anyone here are the headers from TalkTalk's own message

Return-Path: <bounces-gjqtknjwmzsdmljqge3dcljumzswkljzmizgkljshazdemjzgzrtkmrwmm======-gmytambxhaztcmjs@billing.talktalk.co.uk>
Delivered-To: 3@1139709
Received: from imap-director-3.dovecot.tt.ham.xion.oxcs.net ([10.15.5.3])
	by imap-backend-35.dovecot.tt.ham.xion.oxcs.net with LMTP
	id CJFoIdMzQ2FpFgAA4L/Emg
	(envelope-from <bounces-gjqtknjwmzsdmljqge3dcljumzswkljzmizgkljshazdemjzgzrtkmrwmm======-gmytambxhaztcmjs@billing.talktalk.co.uk>)
	for <3@1139709>; Thu, 16 Sep 2021 12:08:51 +0000
Received: from mx.tt.xion.oxcs.net ([10.15.2.1])
	by imap-director-3.dovecot.tt.ham.xion.oxcs.net with LMTP
	id QLUbIdMzQ2H3GwAAMCsbaQ
	(envelope-from <bounces-gjqtknjwmzsdmljqge3dcljumzswkljzmizgkljshazdemjzgzrtkmrwmm======-gmytambxhaztcmjs@billing.talktalk.co.uk>)
	for <3@1139709.contexts.internal.oxcs.net>; Thu, 16 Sep 2021 12:08:51 +0000
Received: from smtp-out-9.talktalk.net (smtp-out-9.talktalk.net [62.24.135.73])
	(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
	(No client certificate requested)
	by mx.tt.xion.oxcs.net (Postfix) with ESMTPS id 4H9G8M3Bbzz4x2fJ
	for <username@talktalk.net>; Thu, 16 Sep 2021 12:08:51 +0000 (UTC)
Received: from mta-95-141.sparkpostmail.com ([192.174.95.141])
	by mx.talktalk.net with SMTP
	id QqC2mofUJ2RLRQqC7mSkDm; Thu, 16 Sep 2021 13:08:47 +0100
X-Delivered-To: username@talktalk.net
X-Padlock: 1
X-Spam: 0
X-Authority: v=2.3 cv=BdWmLYl2 c=1 sm=1 tr=0 b=1 cx=a_idp_d
 a=ZZwftsP3W/QLOxqbDF2ZCA==:117 a=ZZwftsP3W/QLOxqbDF2ZCA==:17
 a=KGjhK52YXX0A:10 a=7QKq2e-ADPsA:10 a=hfpXRTuGAAAA:8 a=qE967iq3AAAA:8
 a=zbH_5LDeAAAA:8 a=v6aL2xe_SUsRjYXS2cIA:9 a=7f2RnKD24esfy-Nd:21
 a=7nYtwksBEX0vHheq:21 a=cd_2LKK94LVnQzi0:21 a=frz4AuCg-hUA:10
 a=_W_S_7VecoQA:10 a=QEXdDO2ut3YA:10 a=IE6-wMohQaP3VFBvCuJj:22
 a=oyXRb3qWZEkpgZJLsxEt:22 a=EXHrzq2qB2aSJmcn-V0V:22 a=BPzZvq435JnGatEyYwdK:22
 awl=host:17371
X-MSFBL: r6lLPTTwm2VTXgQs+7zRd7iUvQnBOD/h3+yk2fIjtb0=|eyJtZXNzYWdlX2lkIjo
	iNjE0MWNkMzM0MzYxZjNmNzQwOGQiLCJjdXN0b21lcl9pZCI6IjEiLCJzdWJhY2N
	vdW50X2lkIjoiMCIsInRlbmFudF9pZCI6InRhbGt0YWxrIiwiciI6ImpvaG5idWN
	oYW5hbjI3QHRhbGt0YWxrLm5ldCJ9
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
	d=billing.talktalk.co.uk; s=scph0816; t=1631794126;
	i=@billing.talktalk.co.uk;
	bh=Zh9yM7GUsXScNFmNWHgDvYj87Zi5wNA1duCWpnDnAgE=;
	h=From:To:Message-ID:Subject:Content-Type:date;
	b=mUA6xmxB+sAKomBG+7rR26W5lBRSGwaFhl9f9dVoFNHRbUsyp+WBxLzXWAfIpuH96
	 c76PiOvSfCKQXb58FfM8MybYRUzytBuc4A6YS+1oxISwZzer9mXFqAzgwQ0qojZZLR
	 q8yHDxDRUtjM4blIKHM7OtCeHDhqAKZkOGEzw2UM=
Authentication-Results:  aa.mta3vsmtp.cc.prd.sparkpost smtp.user=<hidden>; auth=pass (LOGIN)
Received: from [62.24.161.58] ([62.24.161.58:34284] helo=nec.momentum.opaltelecom.net)
	by aa.mta3vsmtp.cc.prd.sparkpost (envelope-from <bounces-GJQTKNJWMZSDMLJQGE3DCLJUMZSWKLJZMIZGKLJSHAZDEMJZGZRTKMRWMM======-GMYTAMBXHAZTCMJS@billing.talktalk.co.uk>)
	(ecelerity 4.4.0.17955 r(msys-ecelerity:tags/4.4.0.3)) with ESMTPSA (cipher=AES-256-GCM) 
	id 04/D8-27424-DC333416; Thu, 16 Sep 2021 12:08:46 +0000
Received: from [10.191.218.26] ([10.191.218.26:40897] helo=prext10001.int.opaltelecom.net)
	by nec.momentum.opaltelecom.net (envelope-from <yourbill@billing.talktalk.co.uk>)
	(ecelerity 4.3.1.69410 r(Core:4.3.1.0)) with ESMTP
	id 01/5D-09462-8C981416; Wed, 15 Sep 2021 06:51:04 +0100
From: "yourbill@billing.talktalk.co.uk" <yourbill@billing.talktalk.co.uk>
Reply-To: "no-reply@billing.talktalk.co.uk" <no-reply@billing.talktalk.co.uk>
To: "username@talktalk.net" <username@talktalk.net>
Message-ID: <1876424902.619131631685064429.JavaMail.hpx@prext10001.int.opaltelecom.net>
Subject: Your Latest TalkTalk Bill Has Arrived

It seems to have spent a long time at nec.momentum.opaltelecom.net before proceeding to aa.mta3vsmtp.cc.prd.sparkpost

This morning a routine message sent to me at 8.52 arrived at 9.59. There could be another one from the same originator on its way.

Last night one sent at 22.21 arrived at 23.02.

 

Retired the 11 years old Dell, new one is an Inspiron 3881 running Windows 10 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.
0 Likes

Gondola
Community Star
Message 13 of 14

Hi John

 

I did note one inbound mail message to the TalkTalk Mail platform delayed by 2 hours and a few showing delays of a few minutes to 9 minutes. The vast majority though were delivered in a timely manner. 

 

Sometimes delays are simply due to excessive demand for access to the MX servers receiving inbound mail. Busy times or sometimes a denial of service operation. Mail can also be deferred for inspection if CloudMark believes it needs to scan the message and attachments. 

 

Email is offered on a best endeavours basis and most messages get a timely delivery. Delays for a lot of messages can be the pre-cursor to a fault condition so it's useful to know of widespread issues. TalkTalk would investigate those. 

 

TalkTalk may need to view email headers that contain server addresses and timestamps showing up where delays happen. Please have these ready if TalkTalk call for them. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution