Keeping a Tiscali email account after leaving TalkTalk

[Peaksteve]

Hi there,

I would just like a quick confirmation that if I leave TalkTalk I'll still be able to access a Tiscali email account that my wife uses as her main account.

I've seen posts saying that as long as we log in via webmail once a month it will remain open - but the last of these was posted over a year ago, so I was looking to see if this is still the case.

I also read that there may be a charge in future to use the old account - this isn't a problem as I currently use a paid email account. The most important thing is that the old one doesn't suddenly disappear!

Thanks in advance!

[Ady-TalkTalk]

There's no need to if you don't have to. Obviously if that's what you want I'm happy to do it. I'll need to confirm security information with you and the account holder of the account it will move to. I'd also have to check if that MyAccount had less than 5 emails attached to it. 

[Peaksteve]

Excellent, thank you.

I've been reminded by my wife that her mother has uses TalkTalk for her phone and broadband services. Would it be possible to move the management of my wife's Tiscali email address to her mother's account?

[Ady-TalkTalk · Accepted solution]

Hi Peaksteve, you've pretty much covered all the bases and answered your own questions. Yes is the short answer. It's important to login via webmail as that's what the system monitors to assess the status of the mailbox.