email support

Ask us about your TalkTalk email account and Webmail.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

(LGI-0005) error message when logging into my email account from the TalkTalk website

Conversation Starter
Message 4 of 4

On my remote devices I get a credentials error message so I tried via the TalkTalk website and got this error code. Is this a problem with the server or my personal email account?


Support Team
Message 1 of 4

Hi 247cookie, the fault was fixed yesterday. Your mail should be working normally again now. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 4

Hi 247cookie 


Mail is working but only if signed in via webmail prior to the sign in authentication system going down.  Make no changes at your end.


The incident is being worked on and you can track it on the  Service Status (Email) page. 

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution

Popular Poster
Message 3 of 4

Same here!!