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(LGI-0005) error message when logging into my email account from the TalkTalk website

247cookie
Conversation Starter

on ‎21-12-2021 01:08 PM

Message 4 of 4

On my remote devices I get a credentials error message so I tried via the TalkTalk website and got this error code. Is this a problem with the server or my personal email account?

3 REPLIES 3

Ady-TalkTalk
Support Team

on ‎22-12-2021 09:46 AM

Message 1 of 4

Hi 247cookie, the fault was fixed yesterday. Your mail should be working normally again now. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gondola
Community Star

on ‎21-12-2021 01:28 PM

Message 2 of 4

Hi 247cookie 

 

Mail is working but only if signed in via webmail prior to the sign in authentication system going down.  Make no changes at your end.

 

The incident is being worked on and you can track it on the  Service Status (Email) page. 

Gondola Volunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution

Jacey6
Popular Poster

on ‎21-12-2021 01:22 PM

Message 3 of 4

Same here!! 

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