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Lineone Account Keeps Getting Locked

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1 REPLY 1
hashtag
Team Player

Over the past few days, my email account has gotten locked and I have been unable to retrieve or send emails.

 

On both occassions, I have reset my password and the account becomes usable again.

 

Is there any way of finding out why this is? 

 

Does Talktalk lock email accounts after a certain number of incorrect login attempts?

OCE_Ady
Community Team - TT Staff

Hi hashtag, we normally only change passwords for accounts when the account is being used in a suspicious manner. Do you have a good up to date antivirus running along with a good  malware checker? If you're account keeps getting locked either you're making 10 login attempts often or the suspicious behaviour is a problem. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.