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Lineone Email account

Versio
Popular Poster
Message 8 of 8

I have recently had a hard drive fail and despite been able to clone it I have lost my lineone.net password. Please can you help me reset the password as I cannot find anywhere online to do this?

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7 REPLIES 7

Message 1 of 8

Hi Andy, I'm told they tried to get hold of you on the 5th on your mobile. I'd already specified to call your mobile. I've asked them to call your mobile again today. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 8

Hi

I have not had a call yet, but if you call on my landline I probably wont be there, could you specify a time? or call me on my mobile?

Thanks

Andy

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Message 3 of 8

Thanks. I've raised the fault ticket for you. You'll get a call with the new password later today. Please let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 8

hi, I have added my number to my profile 

Thanks

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Message 5 of 8

Hi Versio, I need a landline number before I can raise a fault ticket for you. Once you've added it please post back to let me know. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Versio
Popular Poster
Message 6 of 8

Thanks for the prompt response, I have never setup password recovery, and I cannot reset using talk talk website as I am not a talk talk customer?

 

I have added more details about me to the profile as requested, if you can help me reset the password it would be really appreciated, have had the email account for a long long time, but cannot remember the password

Thanks

Gondola
Community Star
Message 7 of 8

Hi @Versio

 

Have you previously set up Password Recovery for the lineone email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.

 

If that doesn't work, you'll need to prove you're the legal owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Phone number linked to the lineone email address when first registered
  • Full postal address linked to the lineone email address when first registered
  • Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team
    (for your security they won't leave a message with the password and there's no number to call them)
  • Save changes.

This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here to help with setting a new password.

GondolaVolunteer 2017-2022

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