email support

Ask us about your TalkTalk email account and Webmail.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lineone Mail not working

First Timer
Message 3 of 3


I’ve had a lineone email for nearly 20 years. Once again it’s stopped working, saying there is a server error receiving email.

‘ is not responding’

Can anyone help me resolve this problem? I can send emails from the account.


Thanks Gary


obscured for customer security

Gary Craig

Message 1 of 3

Hi gazzza123, has Gondola's post got this sorted for you? 

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Community Star
Message 2 of 3

Hi Gary


The Lineone email settings you need are:


Account Type  IMAP
Login / Username
Password Yes
Incoming mail server
Incoming Port 993
Incoming Security SSL
Outgoing mail server
Outgoing Port 587
Outgoing Security SSL
Outgoing Authentication Yes


When you check the settings look at the security and if there's an option to use Secure Password Authentication (SPA), don't. Untick SPA. If there's an option for Password Authentication then select Normal Password, or plain text. Do select outgoing network authentication.


If you need further help let me know the device you're using, it's operating system, the email client and if you've checked the email account is working in webmail:

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution