on 03-10-2021 01:22 PM
I have a very old email address (lineone). It has been hacked and I now no longer have access to it.
The hacker has set an alternative email recovery address so I can't reset it and I am locked out of the account.
I can't find any way to fix this and contact talk talk for help - so looking for some help to fix this!
on 06-10-2021 09:57 AM
Hi aland1, if you have no current accounts with us you'll have to complete the questions I've sent to you in a personal message.
on 03-10-2021 02:26 PM
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered lineone email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Let us know if you need more guidance.