on 30-03-2019 11:04 PM
I presume my email has been migrated, however I seem to be suffering from the new password not being recognised bug.
The last email I received was 29/3 00:42. I noticed yesterday that emails weren't coming through to my mobile and tried to log on to webmail. I received an 'incorrect password' message. I successfully reset my password but when I tried to login using the new password I still got the 'incorrect password' message. Please can you advise how I can access my email.
on 05-04-2019 12:04 PM
Hi DougWhitt, Gondola has given you the right advice. If you post back next week hopefully I'll have more information for you.
on 05-04-2019 11:48 AM
The TalkTalk email team are aware of the password issue and a fix is being worked on for all email addresses that are affected.
Just for completeness please check your Community Profile Personal Information (Click here) includes your name, address, current TalkTalk landline 'phone number and an alternate number (mobile recommended). Add, then scroll down and add the email address to Private notes along with Reset details - the alternate active email address and or a mobile number for password recovery - and then save changes.
Heads up that the next update is due on Monday in relation to this password problem.