on 06-10-2018 10:25 PM - last edited on 07-10-2018 01:25 AM by Gondola
Hi, we have the same problem. No way of getting into my wife’s old lineone.net email account, which our daughter has used as a backup email. Daughter’s got locked out of her email account and the reset email has gone to lineone.net. How can we get back in? Haven’t been with lineone for years, or talktalk for a couple of years.
on 09-10-2018 01:43 PM
Hi Tom, if I was a betting man I'd say you'll be transposing characters somewhere in the password. I or l or 1 and 0 or O are easily mixed up. The same goes for caps or not. If you've tried swapping these characters and still no success we'll have to reset the password again for you.
on 08-10-2018 02:18 PM
Hi Tom, I've raised the fault ticket for you. You should get a call shortly with the new password. Please let us know how you get on.
on 07-10-2018 08:35 PM
The lineone email account was my wife’s but she hasn’t used it for a long time. Unbeknownst to us our daughter gave the address as a recovery email for her email account which she is now having trouble getting into. I suspect that the lineone account has been deleted though.
I will add the personal details requested just in case though.
on 07-10-2018 01:47 AM
Has your daughter logged in and actively used the Lineone email account to send email in the last 180 days? If there's been no active use then after 180 days the email account gets suspended and cannot be used and after another 180 days the account is completely deleted.
But if the account has been active and you can provide the required 5 items of personal data for the person who initially registered the email account then it ought to be possible to offer a new password for that account.
I'll assume none of the family are aware of any password recovery being set up for the lineone account?
On that basis, please double check that you've added to this Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here from Monday onwards to help with password recovery.