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Lineone email not working - cannot reset password

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41 REPLIES 41
MikeyB50
First Timer

Hi

 

I appreciate there are a number of impacted users for this so I'm just adding myself to the list.  Access stopped working two days ago.  If I try and reset my password it does not work.  It enables me to reset it, but when I try to login using webmail it does not recognise the new password. 

 

I am aware of the trick to use an old password, that's the one I was using up until Tuesday but tbh, I've tried so many of late I cannot even recall which ones I've used.

 

Thanks,

Mike

IanJohnston483
Popular Poster

Hi,

This is exactly the same for me - my lineone email stored working on Wednesday - exactly the same symptoms.

 

It is my main email...

 

Ian

IanJohnston483
Popular Poster

Hi,

This is exactly the same for me - my lineone email stored working on Wednesday - exactly the same symptoms.

 

It is my main email...

 

Ian

IanJohnston483
Popular Poster

Hi,

This is exactly the same for me - my lineone email stored working on Wednesday - exactly the same symptoms.

 

It is my main email...

 

Ian

 

OCE_Ady
Community Team - TT Staff

Hi all, I'm afraid the latest update is that we won't have anymore news for you before Monday. I'll let you know as soon as I have more for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Vijayan
First Timer

Hello,

  I have the same problem. please help.

OCE_Ady
Community Team - TT Staff

Hi Vijayan, my last post just before yours gives you all the information we've got at the moment relating to this incident. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


MikeyB50
First Timer

Hi @OCE_Ady 

 

Ok,thanks for taking the time to update us

 

Cheers

 

Mike

OCE_Ady
Community Team - TT Staff

You're very welcome. I just wish it was better news. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Vijayan
First Timer
Many thanks OCE_Ady. Really appreciate you taking the effort to update us who are clearly anxious not being able to access our mailbox.
Regards,
Vijayan
Lindon-p
Team Player

hi all anyone had any luck in getting this sorted mine also stopped same time as everyone else

lindon prudence
rhmiles
First Timer

What has happened to my lineone e-mail account. The TALKTALK servers will not recognise my password. I have tried changing it and TalkTalk process allows me do so. I have reported it 3 times to TalkTalk and all I get is that it could take up to 48 hours for the new password to be recognised. I use to work in IT before retiring and it would seem that TalkTalk have serious problems and will not publically admit they have issues. Anyone else having problems with their lineone.net email address???

Simonch
Team Player

Exactly the same for me.

Simonch

 

PS: Just heard that no further action on this problem until Monday!

Simonch
Johnnieboys
First Timer

Same problem. Reported to TalkTalk Wednesday am and given incident number but no action so far...was told they would respond within 72 hours.

Simonch
Team Player

Hi All,

This is now becoming a serious problem. As we have no idea when a fix is likely, especially as they are not working on it again until Monday, some sort of work around is needed. Is it possible for them to set a forward to another email address? The annoying thing for me is that I had a forward set up and cancelled it about a month ago after the upgrade. Service seemed stable so I thought I didn’t need it anymore - silly me!

Simonch
Lindon-p
Team Player

been told they have shut down the lineone server as they don't want to support lineone going forward need space for talktalk  new customer.

lindon prudence
Gondola
Community Star

Hi @Lindon-p 

 


@Lindon-p wrote: been told they have shut down the lineone server as they don't want to support going forward need space for new customer

Utter tosh and nonsense.  Why would anyone believe your story when TalkTalk staff are actively involved in getting the lineone password issue fixed.

GondolaVolunteer 2017-2021

 Add Likes below to appreciate my help . . . and if I offered a solution Best Answer

Simonch
Team Player
I hope it’s just a rumour.
Simonch
Kezzz
First Timer
Then why is it not being worked on over the weekend. This is causing people major inconvenience.
Kerry Lyons
NettieH
First Timer

I've had exactly the same issues as everyone else here. Password sucessfully resets but still says my password is incorrect!!! & As with others this is my main address & have been using it for years, and is used for all my important info like car insurance, house insurance etc!!!