Just to add my name to the list. I have added details to my profile that I hope might help resolve any issue I have (that might relate to apparently 'strange' log in) as I'm presently in Asia on business but can't access personal emails.
Post 5 on Friday from OCE_Ady:
Hi all, I'm afraid the latest update is that we won't have anymore news for you before Monday. I'll let you know as soon as I have more for you.
Is the issue because I do not use any of TalkTalk's products and therefore do not have an official TalkTalk account. I have never been able to setup an account because you need an account number from a product bill. I just use the lineone e-mail webserver and I have been, until this issue, just logging into webmail. Of the people that have reported this issue do you have a TalkTalk account????
Just to clarify, you don't need to be a TalkTalk broadband customer or have access to the TalkTalk customer MyAccount to continue using a legacy email address like lineone.net.
You will need to sign in to the TalkTalk Webmail at least once every 180 days to keep the account alive.
What you do need is to set up Reset details for password recovery so that if you forget or wish to change the email password you'll be able to get a password reset sent to an alternate email address or by text to a mobile 'phone number. In the future it'll be the only way for non-TalkTalk customers to get a password reset.
However, at present there is a technical issue with the lineone password authentication / password reset process which is not selecting the correct password for authentication and access to the lineone mailbox. It's an issue being worked on by the software engineering team and as such is flagged up on Service Status (Email). When the Community Team OCE's return to give support to Community members on Monday they'll be able to see what progress has been made.
Hi all. we're still hoping to have something for you in the next 24-48 hours. I'm as eager as you to get the good news to you.
Not impressed so far - when the updated web-mail became available, I was thinking of changing from BT to TalkTalk for home broadband but having many second thoughts - if it had not been for the forum I would not have known there was an issue - I spent ages changing passwords and getting nowhere - a simple message on the interface would have helped - and an official update would help now!
What a lesson in how to lose potential business
In case anyone is following the thread I'd started and not seen the update on another thread (I only checked when the service page did not show any errors), I have now been able to change my password and have it recognised, so I can now access my Lineone emails!
Still not working day 6 now.
all my important document are on here linked to my account need access
Day 6 still not working was told from my call talktalk would contact me within 72 hour with update it now 96 hour and no contact what going on I need access all my document are linked to this account
I've just reset my password following advice from another thread and I'm pleased to say it now works ok. This thread doesn't seem to have been notified. Give it a try.