on 13-04-2018 04:45 PM - last edited on 13-04-2018 05:06 PM by Gondola
I have a similar issue to the person in this tread in that I have a lineone email address which I've had for years which stopped working this morning; says invalid username or password; are you able to help me also
on 16-04-2018 11:29 AM
Hi Sean, once you've added the information please post back to let us know and I'll get the ticket raised for you.
on 13-04-2018 05:09 PM
The email system may detect a weak password* or compromised email account and change the password or lock the account for the security of customers.
Have you previously set up Password Recovery for the lineone email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed there or there's space to add it with the Manage Existing Emails option.
If not, just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the lineone email address when first registered.
Full postal address linked to the lineone email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details recorded for the owner of the email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here to help you from Monday onwards with account or password recovery.
* The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) comes into force on 25 May 2018. The GDPR is a regulation intended to strengthen data protection for all individuals within the European Union (EU). Password strength is crucially important in order to help secure and protect personal data.