Update your Outlook 2013 settings please as follows:
The Lineone Mail settings are:
|Account Type||IMAP (recommended)|
|Username||Full Lineone email address|
|Password||Lineone mail password|
|Incoming mail server||mail.talktalk.net|
|Incoming Port (IMAP / POP3)||993 / 995|
|Incoming Connection Security||SSL/TLS|
|Outgoing mail server||smtp.talktalk.net|
|Outgoing Connection Security||STARTTLS|
|Outgoing Server Authentication Required||Yes|
|Authentication Method||Normal Password|
Let us know if you're back in action.
Go back to post 2 and you'll see that for a POP3 mailbox you'll need to use port 995.
Everything else should be as the table shows. All mailboxes managed by TalkTalk Consumer are operating on the TalkTalk Mail platform and will be able to use secure mail and the TalkTalk.net mail servers.
If still having trouble then screenshot the outgoing server and advanced tabs, image edit to obscure the first part of the email address and upload here so I can see what you see.
I too had problems with my wife's lineone pop3 email account, with incoming emails stopping roughly 24 hours ago. Outgoing emails remain operational.
My successful solution was to change the incoming email server setting from lineone to pop.tiscali.co.uk using port 995 and SSL set to Yes.
The proposed TalkTalk server setup didn't work.
For outgoing emails I had no success with either TalkTalk or Tiscali smtp servers so reverted back to my original lineone smtp setup.
If TalkTalk are going to require us to migrate old lineone email accounts over to TalkTalk or Tiscali servers we will need a reliable tested solution and plenty of notice. The setups being discussed today are TOTALLY different from previous advise provided by TalkTalk.
The settings for lineone email have previously been to use the tiscali servers. i.e.
imap.tiscali.co.uk port 993 SSL/TLS
pop.tiscali.co.uk port 995 SSL/TLS
smtp.tiscali.co.uk port 587 STARTTLS
The TalkTalk.net servers are the exact same servers as you'll see when you ping the incoming mail servers
imap.talktalk.net or mail.talktalk.net port 993 SSL/TLS
pop.talktalk.net or mail.talktalk.net port 995 SSL/TLS
smtp.talktalk.net port 587 STARTTLS
You'll get exactly the same result whether it's tiscali.co.uk or talktalk.net
Look at the TalkTalk advice for Email settings - IMAP & POP3 and you'll see it's the same advice I'm giving. There is no different advice for lineone users.
So, you were both on legacy settings and are now on the previously recommended tiscali incoming server settings. The outgoing smtp.lineone.net server name resolves to the smtp.tiscali.co.uk server. So, again it's exactly the same tiscali outgoing server.
The outgoing talktalk.net server is a different server but is specified as a permitted server for tiscali mail and can be used.
I can only deduce that when you changed the settings to talktalk.net servers that you didn't accept the new security certificate that's needed for secure connection security.
I have the same problem using Outlook Express with Windows XP. I need to keep my lineone.net address for a few contacts, and have to pay TalkTalk £50 pa for the privilege! It stopped letting me send emails from that address several months ago, and now won't even receive them!
Yes i agree entirely. I am currently in a dispute over their breach of contract for raising the price within one month of my sign up for an 18 month fixed price contract.
As for lineone mail, I am slowly weaning myself off it and emailing all my lineone contacts with my new email. Then it very likely to say goodbye to lineone AND Talktalk.
Currently I can send lineone emails (via gmail) but cannot receive. As I mentioned I changed nothing, and yet Talktalk insist neither have they. I know who I believe.
Outlook Express (OE) and Windows XP are not supported products as they're way out of date and cannot provide you with the security you deserve.
Like the other users recently saying they're not receiving mail I'd expect that OE is still using legacy out of date settings.
If you have got a newer device other than a Windows XP computer then sign in to your lineone mailbox using an up to date browser like Chrome, Edge or Firefox.
Enter your lineone email address, select Continue if prompted
Enter your lineone email password, select Sign in.
You should be able to receive and send lineone mail messages.
You can also sign in to your mailbox using a mobile device browser or use the email app on the phone or tablet.
The Continue button should take you on a one-off tour of TalkTalk Mail. I don't know why your Chrome browser would be blocking the URL so what I'd suggest is to disable all browser extensions because one of them, perhaps a Tracker blocker, Ad blocker or Internet security extension is not allowing you to proceed.
Edge is now based on the Chrome engine. But clearly doesn't have the same extensions loaded so was able to proceed.