on 18-10-2021 11:05 AM
Hi Crispcg74, it sounds like your mailbox isn't associated with your account or it's been spun down by us for another reason.
I've sent you a personal message to get more information.
on 16-10-2021 09:03 PM
on 16-10-2021 03:45 PM
If you are a TalkTalk MailPlus subscription customer and the lineone email address is what you signed up with then we'll assume it is listed in the MailPlus MyAccount. You'll use the same email address and password to sign in to the MyAccount.
Have you recently changed the email password?
on 16-10-2021 03:40 PM
I’ve no idea and can’t log in to check. I have no other service with talktalk except this legacy email account which TT charge me to keep. It worked fine on my mobile until Tuesday of this week so something must have changed at the TT end????
on 16-10-2021 03:31 PM
on 16-10-2021 01:23 PM
You're using out of date legacy settings that, assuming you are a TalkTalk Consumer customer, will work if you update those server settings on your mobile.
We're seeing a few TalkTalk Consumer customers using legacy mail domains that are not receiving mail messages because their email client software is still using out of date (not recognised) legacy server host name and maybe insecure port settings. The email client software / app requires updating to replace the out of date settings.
On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to save the password before entering it.
Supported* email client and app settings are:
|Account Type||IMAP (recommended) or POP3
|Username||Full email address|
|Incoming mail server||mail.talktalk.net|
|Incoming Port (IMAP / POP3)||993 / 995|
|Incoming Connection Security||SSL/TLS (Use SSL on for mobile)
|Outgoing mail server||smtp.talktalk.net|
|Outgoing Connection Security||STARTTLS (Use SSL on for mobile)
|Outgoing Authentication Required||Yes|
|Authentication Method||Normal Password|
Apple/Mac Mail Connection Security is use TLS/SSL
It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion.
TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.
* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.
on 15-10-2021 02:47 PM
I see that the error is when trying to login to a TalkTalk customer MyAccount.
What I'm asking you to do is to sign in to your online mailbox which is a different sign in.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
And follow the guidance given in my first post.
on 15-10-2021 01:09 PM
Please screenshot the error message, image edit to obscure the first part of the email address and upload here using the camera icon, or picture icon if using a mobile browser, above the Reply area.
I'm asking because I don't recognise the issue without further information.
on 15-10-2021 12:52 PM
I’ve updated my profile. I haven’t had any emails for days and when I try to log in it looks like it’s getting my account information but then comes back with a message saying it can’t log me in due to a technical error.
on 15-10-2021 12:39 PM
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your lineone email address and password, select Sign in. If you know the password you should get signed in. If not let us know what error message is displayed.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
Let us know how you get on.