on 28-05-2020 06:07 PM - last edited on 28-05-2020 06:19 PM by Gondola
Hello, I have forgotten my password. Can you advise how to reset this password as My Account is not working at the moment. My email is. obscured for customer security
Are you able to forward a password or instructions by text to my mobile.
on 28-05-2020 06:40 PM
You may set your own password via the Forgotten your Password? journey. Make sure your mobile phone is working. Enter your email address, complete the reCAPTCHA and select Continue. Select your mobile to send by text a 6 digit code. Enter that code in the box and then proceed to set a new password. Make sure the password is ultra-strong and unique to the mailbox.
You'll then be able to sign in here to TalkTalk Mail (webmail).
In the mailbox you'll find Update your reset details is an option on the main menu. As well as your mobile for password recovery it would be good to have an alternative email address, just for extra resilience.