I have never used my |Talktalk email addresses I set up a few years back but now I want to use them because my Tesco.net email is being closed down.
When I try to log in I get the following message :
"Login is disabled because there is an issue with your account. Please contact support to resolve the issue."
I have tried to reset the email password but still get the same message when I try to log in.
I don't want to contact the chat or phone support as I already spent 3 hours on chat to them this week as I struggled to renew my account with the special £18.95 comparison site deal.
Hi xdxmabo, how are you trying to reset your password? Are you using the password reset tool or MyAccount?
I have just tried setting up a new email account with the same address as the old one which I cannot access.
It allowed me to set up the address but now when I try to access the account it says:
"Login is disabled because there is an issue with your account. Please contact support to resolve the issue." again.
Can you add the affected email addresses to private notes in your community profile so that I can take a look at this for you?
That's good news Paul. I've unsuspended both accounts. If you go into MyAccount and manage webmail then click on change password after each one and give them both a new password. When you click on change you're asked for a password it's your MyAccount password not the old email password. Let me know how you get on.
Ok I'll have to log a fault ticket to get this sorted. I've tried all my tricks and they're not working. Just add the following to private notes for me and ignore any you've already added.
Date of Birth.
Mobile contact number.
Phone number linked to email address
Full postal address email is linked to.
Once you've added that post back to let me know and I'll raise a fault ticket to get this sorted for you.
Thanks I've raised the fault ticket for you. You'll get updates by text and this will be passed to the Email Admins, this means it could take 72 hours for the fault to be cleared.