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Losing Access to Email Account

mikehallpnefan
First Timer
Message 4 of 4

Hi,

 

I am also getting this message 
"You do not have an active TalkTalk Broadband or TalkTalk Mail Plus subscription, so you are no longer able to create or add new email accounts"

And when I click the link to show my account, it shows my Mailbox, and the account, but says Phone number: xxxxxxxx- DISCONNECTED


We are still paying for the service and we need to tie our accounts... please can someone help?

0 Likes
3 REPLIES 3

Ady-TalkTalk
Support Team
Message 1 of 4

Hi mikehallpnefan, please answer the questions in the below link to enable us to access your account and help with your questions:
 https://smm.page.link/QQ6xvyr6B5TgZiRr6

If you don't have a Telephone Enquiry Password, follow our guide to create one or select the "I don’t have a password" link to answer some different questions. Setting up your telephone password
 

Thanks 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Ady-TalkTalk
Support Team
Message 2 of 4

Hi mikehallpnefan, I can help with htis. I've sent you a personal message to obtain more information.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 3 of 4

Looks like you're logged in to an old MyAccount. Is there a selection of account numbers?

 

Or do you have a new MyAccount for your current broadband service?

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution