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Loss of email password apparently

Rhian84
First Timer
Message 3 of 3

Have lost emails on my iPhone and iPad, it says no password entered. Have done nothing for this to happen and have had email address for at least 10 years. Pay monthly for use of TalkTalk.net. Seen similar posts to this but no definitive answers to sort the problem. Have uninstalled and reinstalled changed password been on live chat and also on with apple support. Can get emails via webmail so at a loss really.

Rhian Evans
0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi Rhian84, please add either your landline or account number and the affected email address to your community profile so that I can add your details to the list I'm preparing for the incident team.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi Rhian84 

 

I've alerted TalkTalk Mail Support to check the email account for a restriction to webmail only access.

 

You've confirmed that you are a TalkTalk MailPlus customer and therefore I deduce that the email address in question is added to the MailPlus MyAccount which is required to make sure it's not restricted and that your MailPlus subscription is also up to date and not in arrears.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current TalkTalk home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the affected email address, notes etc
  • After checking and updating, Save changes

Select here: Update your profile

 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution