on 11-10-2018 09:57 AM
On the 9th my emails stopped, my password was refused and I could no longer send or receive emails. I phoned twice and then on screen advised to change password, they send me the relative email to manage the change bit of course I am unable to open. I was told the matter was ascaltaed and I have to wait for 24-48 hours, this happened some months ago and I was told my account had been hacked, has this happened again?
on 17-10-2018 08:27 AM
Glad to hear you're on line again. Unfortunately I don't think you can setup a rescue email on the current platform but if you do experience any issues please just let us know and we'll be happy to help 🙂
on 16-10-2018 02:13 PM
on 16-10-2018 01:34 PM
on 16-10-2018 11:39 AM
on 16-10-2018 10:54 AM
as I posted I missed the call to reset my passord, I have tried to call them back with no success, being a fulltime carer I have limited time for shopping etc, if they call again on my mobile to give me the reset password how long have I got to get home to access the PC to make the changes? and can you please contct them for me.
on 16-10-2018 09:04 AM
I have called back but no answer, could you contact them for me and ask if they could phone again , I am a full time carer for my wife so timing is a problem, I am by the phone now if it helps
on 16-10-2018 07:38 AM
Thank you Chris and Gondola, they phoned yesterday at 5.20 and left a message just my luck we were held up at the opticians and missed the call, is it alright to call the number back this morning as I really need the password
15-10-2018 03:50 PM - edited 15-10-2018 04:10 PM
on 15-10-2018 03:50 PM
on 15-10-2018 03:27 PM
on 15-10-2018 02:44 PM
...it means you've marked your own thread as being solved by you. It will be seen as the problem has been fixed by you and no action is needed.
Click on the three vertical dots top right of the green coloured post marked solved and unsolve / remove best answer.
Then sit back and do nothing more here. Just wait for the TalkTalk Community Team OCE to reply.
on 15-10-2018 02:10 PM
I posted earlier today but as yet no help, I noticed my post now has a small box at the top called solution and it has a green tick, what does this mean and please I still have the problem
on 15-10-2018 10:47 AM
This started on the 9th, I have been in contact with Talktalk every day, latest information is I will hear on the 21st, that is 14 days with a major fault, I am 88 full time carer for my wife we need email access, the community experts have been helpful and I have completed my profile as they required, I had this happen sometime ago when my passord was acquired, surely all they need to do is check I am who I say I am and supply a new temporary passord to get me going again, it appears the problem is now with the network team, I appeal for help.
on 15-10-2018 08:41 AM
Now 6 days of being unable to send and receive emails due to password not being acc epted , the promised technical call yesterday did not happen, I have entered all the personal data as advised, please help me,