email support

Ask us about your TalkTalk email account and Webmail.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost Email incoming port connection

First Timer
Message 3 of 3

Lost my Email incoming port.  It keeps asking me to reinput login data, but then states cannot connect to server.  Tried connecting to port 995 (currently on 110) but again states cannot connect to server.  I have triple checked my login data and it is correct.  So, is this a problem at your end and If so can you fix it please


M C Miles


Support Team
Message 1 of 3

Hi jdmiles, has Gondola helped you get this sorted? 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi jdmiles 


Port 110 is not recommended and port 995 must be used with SSL/TLS encryption.


Are you a TalkTalk Consumer home broadband or MailPlus subscription customer? The email address must be listed in your customer MyAccount to ensure it's not limited to webmail only access.


Your triple checked server settings for a POP3 email account should be as shown in the table below:


The email client software / app may require updating of email settings. All TalkTalk Consumer mailboxes use the same Email Settings. See  TalkTalk Mail Support Hub


On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.


Supported* email client and app settings are:

Account Type  POP3
Username Full email address
Password Email password
Incoming mail server
Incoming Port (POP3) 995
Incoming Connection Security SSL/TLS (Use SSL on for mobile)
Outgoing mail server
Outgoing Port 587
Outgoing Connection Security STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required Yes
Authentication Method Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL


It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion. 


 Email not showing in My Account

 TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.


* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution