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Lost Emails

arnonick
Chatterbox
Message 11 of 11

Hi There, first time posting in here as everything has been going well upto now, I logged into my email account last night to discover all but 2 of my emails have gone missing?? There are a number of important (to me) emails that have gone and I need to try and get them back, I know I havent deleted them, anybody shed any light on this problem??

Thank you

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10 REPLIES 10

Message 1 of 11

@arnonick wrote:...sorry, it was 31/10/2021

The oldest email is 31 October which is the day you looked and found all bar 2 mail messages were missing. And the next day on 1 November you self sent a mail message that you confirmed did appear in the Inbox.

 

This would suggest that all mail had been downloaded and deleted from the Inbox on or just before 31 October.

 

Are those 2 mail messages plus your self sent test still there in the Inbox?

 

Have you changed the mailbox password to lock out any unauthorised connection to your mailbox?

GondolaVolunteer 2017-2022

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arnonick
Chatterbox
Message 2 of 11

sorry, it was 31/10/2021

 

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Message 3 of 11

Hi arnonick, it looks like Gondola has this in hand for you. If you need my help Gondola will let me know. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 4 of 11

Only just over a month would normally suggest a mail collection service or app was connected to your mailbox sometime in the recent weeks. A POP3 connection could download all mail just from the Inbox and then delete all but the most recent. You confirmed that you didn't set up a mail collection or email app so I'd suspect someone else did. To lock out any unauthorised connection you should change and upgrade the email password. (See below)

 

Have you changed the password in the last month? 

 

If you'd set up an email app as a POP3 account or a mail collection service then you'd find the mail messages in the app or service Inbox.

 

There's no backup by TalkTalk which is why there's a constant reminder at the head of this forum for mail users to make their own regular backups. 

 

 Changing your email password

GondolaVolunteer 2017-2022

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arnonick
Chatterbox
Message 5 of 11

the oldest email is from 31/09/2021

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Message 6 of 11

Hi arnonick 

 

Three years ago the current TalkTalk Mail platform was introduced to allow all TalkTalk Mail domains to be consolidated on a single platform and allow all domains including tiscali to use the talktalk.net mail servers. 

 

What's the oldest mail message in the Inbox?

GondolaVolunteer 2017-2022

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arnonick
Chatterbox
Message 7 of 11

Ok so I have removed the filter rules (blocked sender) When you say "inherited from the former webmail platform" what do you mean? I have had this email address for many years, it's still @Tiscali.co.uk not talktalk.net, so I havent changed platforms

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Message 8 of 11

Hi arnonick 

 

If you have a Blocked Senders Filter rule in the online mailbox then that would have been inherited from the former webmail platform. Probably well out of date and may not have functioned correctly anyway. So best to delete that filter rule as outlined earlier.

 

What's the oldest mail message in the Inbox?

GondolaVolunteer 2017-2022

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arnonick
Chatterbox
Message 9 of 11

Hi Gondola

Thank you for your response, I havent set up any collection device, and my emails are not in spam,trash or even draft, they have literally just dissapeared 😥, There are no rules in place, only blocked senders,I sent an email to the tiscali address and it came through ok, I am still getting emails, so all that is working fine, it is just the old emails that have gone

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Gondola
Community Star
Message 10 of 11

Hi arnonick 

 

Since you last checked your Inbox in the online mailbox have you set up a mail collection service or an email app that could be downloading and then deleting mail messages.

 

TalkTalk don't delete mail from the Inbox. 

 

Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):

  • Your name, current TalkTalk home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add email address(es), notes and references etc
  • After checking and updating, Save changes

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

 

Check the  Inbox first and then check  Spam and  Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

 

Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.

 

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

  • To check, select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If there's no rule defined, that's perfect
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red    
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.

 

If using email software or mobile email apps, check for software updates and if the email account is set for IMAP or POP3.

 

Select here: TalkTalk Mail Support Hub

Check that your Email Settings, particularly server host names and port numbers match those for TalkTalk managed email addresses.

 

Let us know what you find.

GondolaVolunteer 2017-2022

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