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Lost Tiscali password - no back-up account

richarddruce
First Timer
Message 3 of 3

Some time ago my computer crashed and I lost my Tiscali email password. I foolishly didn't provide a backup email for my reset code to be sent to. Can you assist?

Richard Druce
0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi richarddruce, once we've enabled PMs on your account I'll send through a PM to get more information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi Richard

 

Are you a TalkTalk Consumer, home broadband, or MailPlus, mail only, customer?

 

I'll let TalkTalk know that the password reset options aren't available. A TT Staff member will need to verify you as the registered email user and set up Reset details with your password recovery alternate email address and mobile number so you can send a password reset link or code to authenticate a password change.

 

To proceed, please update your Community Profile Personal Information (Click here) to include your name, current landline and mobile contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address needing recovery and Save changes.

 

From Monday a TalkTalk Community TT Staff member will reply here and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during the working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.

GondolaVolunteer 2017-2021

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