on 30-04-2019 06:56 AM
After having lost my Lineone connection for the second time this year and after being "off " for 3 weeks I was pleased when with the help of the community it came back on after Easter as they predicted . However my pleasure appears to be have been short lived for this morning my connection to my TalkTalk email was "down" and now having the same problem with that address - prompts for password etc but msg indicates neither the account our PW is recognised! As someone who is not good with the technology I find this really frustrating. Does the problem really have something to do with Bank Holidays???? !!!!
on 14-05-2019 11:30 AM
on 14-05-2019 11:18 AM
on 14-05-2019 10:40 AM
Hi Ray, you shouldn't have hit a PM limit on the community. I'll send one to you so that you can reply to me.
on 14-05-2019 10:07 AM
on 08-05-2019 07:28 AM
Of course we can Ray. Let me know when you're ready to go. I'll stay at my desk waiting until then. 🙂
Speak to you soon.
on 08-05-2019 07:06 AM - last edited on 08-05-2019 09:20 AM by Gondola
I am getting this msg.
"Your e-mail account obscured for customer security was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again."
Got your other mail saying you could take me through the process However I am not available today and will be away 'til Tuesday 14th. Hope we can link up then? Regards. Ray
on 07-05-2019 08:08 AM
Hi janner1, please add the affected email address in the private note of your community profile or send it to me via personal message. At the moment in your profile there's just a message saying problem with and then the lineone address.
on 03-05-2019 12:29 PM
on 03-05-2019 11:52 AM
I've not seen that particular error message before but I'd say the mailbox has been locked because of too many wrong sign ins with an incorrect password. The credentials are the email address and password as that's all that's needed for a webmail sign in.
I think it's best to let the OCE raise a fault ticket to ask the email admins to reset the email account and set up Reset details for you.
on 03-05-2019 11:36 AM
03-05-2019 08:48 AM - edited 03-05-2019 08:51 AM
My apologies, it's me that's still working on the notion that it's a lineone account password recovery issue.
OK, so it's the talktalk.net account that you cannot sign in to. The same advice still applies.
I don't know why Reset details weren't fully set up for the talktalk.net email account. They usually are required and definitely requested. But a password change via MyAccount should work. Just sign in to your MyAccount, select My Services, select Manage Webmail, select Change password for the talktalk.net email account and remember to use the MyAccount password again to authorise a new password for the selected talktalk.net account.
If that still doesn't get you a new password to sign in to TalkTalk Mail then the OCE will need to raise a fault ticket.
on 03-05-2019 08:17 AM
on 02-05-2019 07:30 PM
on 02-05-2019 06:40 PM - last edited on 02-05-2019 06:42 PM by Gondola
Thanks for all your info. Have tried all sorts now and am running out of steam - so many confusing and or conflicting messages and each time I attempt to sort something matters get worse with various error messages coming through. i.e. "provided log in data to access email survivor map TalkTalk's.net seems to be wrong - please correct them" last message (whilst I still have some hair left!) says "email obscured for customer security was disabled due to invalid credentials - please edit a/c , enter correct details to enable" I think the solution would be for you to escalate the problem with "the powers that be" and maybe for my accounts to start over from scratch if that is possible ?? Each time I have had a problem it has not been of my making but a problem with TT, though with all the changes I am having to make to passwords etc etc I would not bet on that ! Hoping you can help . Regards
on 02-05-2019 02:24 PM
If the only option is a reset to the lineone account itself then that means that Reset details haven't been set up. I can alert the TalkTalk Community team to set up Reset details for you so that you can choose your own password.
But if your lineone email account is listed in your MyAccount > My Services > Manage Webmail then you ought to be able to change the password right there.
Advice about new passwords: I recommend a 10-12 character password of multicase letters and numbers and allowed symbols. Make it unguessable (try multiple memorable words with numbers and a symbol) and never before used anywhere on any other account.
Let me know how you get on and if there are any issues I'll escalate to TalkTalk for the Reset details to be set up. Is the alternate email address and phone number in your Community profile, Personal information - Private notes?
If you can change the password via MyAccount then sign in to TalkTalk Mail and go to the Menu - Update your reset details is an option on the main menu.
on 02-05-2019 10:39 AM
Hi ,As always thanks for your help. Have gone via the link once more and this time got to page RESET PASSWORD.. Asked how TT should send reset code - only option is to the Talk Talk email account which is not working! I have previously given a mobile number but that does not appear any longer . Have also tried reset password via my account but it tells me my password is incorrect and `I cannot progress via this. ? Frankly I am lost