on 06-08-2018 09:53 PM
I have just noticed that some email folders seem to have disappeared (alphabetically up to 'E') from my tiscali account. On the remaining folders I seem to have lost some historical emails. I've just joined this Forum in an attempt to resolve the isues - please be gentle with me as I'm a computer illiterate!
on 10-08-2018 09:31 AM
Unfortunately Gary once they're gone they're gone. If you've ever opened on one of your devices there maybe a copy to recover there but otherwise the mail is irretrievable.
on 09-08-2018 03:32 PM
Hi Gary, I'm sorry that the repair run by Chris didn't clear the problem for you. As we don't offer a mail backup service there's nothing more we can do to help.
on 08-08-2018 01:42 PM
on 08-08-2018 10:45 AM
Can you also add the affected email address to the private notes section of your Community Profile and we'll take a look at this for you
on 07-08-2018 12:22 AM
I've requested a mailbox repair.
If you're a TakTalk customer please double check that your Community Profile Personal Information (Click here) includes your TalkTalk landline phone number and an alternate number (mobile recommended). Add, then scroll down and add the tiscali mail address in Private Notes and save changes.
The TalkTalk Community support OCE will then be able to link to your email account and carry out a repair job to see if that recovers the missing content.