on 27-07-2021 04:30 PM
Wondering if anyone can help. I signed up to Talktalk Mail Plus for £50 for the year early this month to retain use of my old address in mail clients. Suddenly overnight a week ago I can no longer receive emails. I can send. It keeps saying the password is incorrect, which is impossible because I can log onto webmail through a browser with no problems. None of my settings have changed. I can also not receive my emails through mail apps on other devices, but again I can send. Does anyone have any ideas?
on 28-07-2021 11:26 AM
Hi jmp49, I'm told we've fixed this now and your mail should work in a mail client again now.
on 27-07-2021 07:10 PM
There's a current issue being investigated by TalkTalk because some customers have had their email restricted to webmail access only. This should not happen for MailPlus customers unless the billing system has triggered a restriction because of a payment issue.
Prepare for TalkTalk Mail Support by including in your Community Profile:
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TalkTalk Mail Support will add your details to those being reviewed.