on 31-07-2021 03:22 PM
Thoroughly p***ed of with this, need help, where is the contact someone directly to resolve this?
There is no appropriate label for this question either, why no @email issues general?
on 19-08-2021 02:53 PM
We all do the best we can to make sure our customers get the best possible experience.
on 10-08-2021 08:28 AM
Hi Itsmix, I've escalated this to the team managing this issue for you. Hopefully, it won't be too long until this is fixed although there is no agreed completion date for the fix.
on 09-08-2021 10:23 AM
Hi Itsmix, please answer the questions in the below link to enable us to access your account and help with your questions:
If you don't have a Telephone Enquiry Password, follow our guide to create one or select the "I don’t have a password" link to answer some different questions. Setting up your telephone password
on 09-08-2021 10:20 AM
Hi Itsmix, sorry for the delay in getting to you I was moved onto other workstreams during a couple of absences.
I need to get more information in order to raise the issue for you. I've sent you a personal message.
on 06-08-2021 07:22 PM
Still watching this space, no response from TalkTalk what a surprise. Thought that Talk Talk had improved obviously not, my account shows my first bill, which is my second and both have been paid over a week ago and it still shows my first bill is due. Not going to get this email debacle sorted any time soon then!!!!!!!!!
on 31-07-2021 05:32 PM
OK, this is therefore a bug in the MyAccount config that doesn't recognise that your account is live and it should be linked to the TalkTalk Mail platform to enable you to create email addresses.
I'll let TalkTalk Support know and request a fault ticket to fix this for you.
You'll get a TalkTalk reply here early next week.
on 31-07-2021 04:41 PM
Thanks for the reply.
Yes it is a new account, joined earlier this month (July '21), broadband all up and running, access to my account all good. I get the Functions not available when I try to 'manage my mail' I can't even set up any other email address's.
on 31-07-2021 03:49 PM