on 29-11-2020 08:23 PM - last edited on 29-11-2020 08:34 PM by Gondola
Good evening, I recently joined talktalk and I am unable to create an email account, I have the “function not available” message in yellow when I access manage e-mails. should I be able to create a new email account or access is reserved to existing email users?
I have searched the forum and noticed other new customers have reported this and it was referred to as a bug back in February 2020 which is a little worrying as it’s not yet been rectified and the bug still exists.
Can I please get some assistance to enable this function to create my talktalk email addresses
on 08-12-2020 09:12 AM
Hi Devbias, I'm sorry you're unhappy with the speed of service on the community. You're still able to stick with the customer service teams on the telephone if you'd prefer that.
I've not had anything back from the support team who can clear this issue. I've sent a chaser and will post when I hear back.
06-12-2020 09:02 PM - edited 06-12-2020 09:03 PM
Thanks for the update.
I now understand Gondola’s post of having patients as this is the slowest most shocking customer service I have ever encountered.
I also now realise that the bad reviews and complaints on social media platforms really are justified.
on 02-12-2020 07:06 AM
Hi Devbias, I've sent this over to the team who can resolve this for you. I'll post back once I hear from them.
30-11-2020 09:26 PM - edited 30-11-2020 09:28 PM
on 30-11-2020 09:19 PM
How do I get reference to the ticket raised ?
Or even an acknowledgement that a ticket has been raised ?
I'm still not able to create/reserve my talktalk.net email addresses ahead of my migration on 14 December 2020.
How am I supposed to notify contacts and clients of my new email address ahead of the migration ?
The process has always been simple & smooth with previous ISP migrations.
Its a little worring that something so simple can be so difficult with TalkTalk
on 29-11-2020 10:06 PM
on 29-11-2020 08:41 PM
The Functions not available error message is indicating that you don't have the rights to manage your mailboxes. TalkTalk staff will fix this issue for you.
To link this topic to your TalkTalk service please check your Community Profile includes in Personal Information (Click here):
Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add full address with postcode (location). Then scroll down to Private notes to add notes and references etc and then save changes.