on 23-03-2019 12:04 PM
Since the "upgrade", emails have been taking hours if not days to appear on my iPhone from my tiscali email address.
Post "upgrade" all my tiscali emails were auto-forwarded to a gmail address that is linked to my iPhone.
Nothing has changed with my iPhone, or any settings whatsoever, but post "upgrade" emails are now not appearing on my handset until many hours (6 hours on average) to even 24 hours later, when they used to appear almost instantly.
Why would this be do you think???
on 06-04-2019 03:00 PM
on 05-04-2019 02:08 PM
As John says above, this only affects autoforwarding.....
There has never been this sort of delay before so to suggest that this is somehow "normal" (see comment above) is a "buck passing" exercise in my view.....
The service I expect is the service I have been "enjoying" for the last 10 years plus, i.e. all my incoming emails being forwarded on to my gmail account in a timely manner, i.e. no more than 30 minutes to 45 minutes maximum delay....
This email "upgrade" (word used in the loosest possible term) has caused this problem.....
It needs to be fixed ASAP.....
on 05-04-2019 12:44 PM
Ok thanks. We've already got a ticket open for the autoforwarding issue. I'll post back as soon as I know more.
on 05-04-2019 12:05 PM
05-04-2019 11:30 AM - edited 05-04-2019 12:17 PM
Auto Forward and Vacation Notice set up in TalkTalk Mail (Webmail). If forwarded emails or notices are sent to non-TalkTalk email addresses there's a significant delay in receipt.
No unreasonable delay in receipt by those same recipients when sending from the same TalkTalk Mail (Webmail).
on 05-04-2019 11:19 AM
on 05-04-2019 09:38 AM
It's actually getting worse by the day now....
Nearly every email is at least 8 hours delayed with the average time now 14 hours before they appear....
Some are even longer.....
It really is a joke that the long awaited "upgrade" to the email platform has actually resulted in an even worse service.....
Customer loyalty is the only thing keeping this shower alive....
We should all leave en masse.....
on 03-04-2019 09:43 AM
Hi both, I raised this with the email team a few days ago. I've sent a chaser this morning, hopefully it won't be too much longer to cure this.
on 02-04-2019 09:08 AM
Here is an example of the problem.
The first screenshot shows the email sent to me from Paypal which shows a time stamp of 21:15 yesterday 01/04/19.
The second screenshot shows when it hit my iPhone which shows 04:33 this morning.
As you can see, the delay is ridiculous.
Please can you treat this as URGENT as I need a resolution quickly.
This was never a problem prior to the big Email "Upgrade" that happened a few weeks ago.
on 01-04-2019 10:35 AM
Hi both, the OX team were looking at this as a priority for us. Since the weekend I've noticed I've got all the test mails I was waiting for. I'm hoping this means you're all seeing the mails hitting the inboxes as they should now. If not please let me know.