Since the "upgrade", emails have been taking hours if not days to appear on my iPhone from my tiscali email address.
Post "upgrade" all my tiscali emails were auto-forwarded to a gmail address that is linked to my iPhone.
Nothing has changed with my iPhone, or any settings whatsoever, but post "upgrade" emails are now not appearing on my handset until many hours (6 hours on average) to even 24 hours later, when they used to appear almost instantly.
Why would this be do you think???
I don't know why but it is a fact that there is a delay, maybe because the sending of auto-forwarded email (and out of office replies) is given a much lower priority. Or it's an issue with how the Filter rules are working?
It does need investigating so we'll take this opportunity to report the issue for you.
Please ensure your Community Profile Personal Information (Click here) includes your name, address, current landline 'phone number and an alternate number (mobile recommended). Add, then scroll down and add the TalkTalk email address to Private notes and save changes. The TalkTalk Community Team OCE will then be able to link you to your TalkTalk email account.
We'll be interested to see what the Project team have to say.
Any update yet on this as it's still a problem.....
Hi timwood1944, I've seen a few people asking similar questions in other threads. I've asked the questions and will post back to let you know whether we need to raise fault tickets for you or if there's something else being or needing to be done.
Anything happening on this????
It's getting worse and worse.......
Now an average of 8 hours before emails are being forwarded.
The usual shocking service from Talk Talk........
I'd also like to see a resolution because there isn't a justifiable reason for the significant delay that we're seeing for out of office and auto-forwarded emails.
I'm confident that we're just awaiting a response from the email project team. They are working on urgent issues but I'll stay on the case for this one.
Ok and thanks for your continued assistance.
It's even worse this morning by the way....
Hi both, the OX team were looking at this as a priority for us. Since the weekend I've noticed I've got all the test mails I was waiting for. I'm hoping this means you're all seeing the mails hitting the inboxes as they should now. If not please let me know.
No sorry still showing delays of 2 to 6 hours before emails are being forwarded and appearing on my iphone.
Here is an example of the problem.
The first screenshot shows the email sent to me from Paypal which shows a time stamp of 21:15 yesterday 01/04/19.
The second screenshot shows when it hit my iPhone which shows 04:33 this morning.
As you can see, the delay is ridiculous.
Please can you treat this as URGENT as I need a resolution quickly.
This was never a problem prior to the big Email "Upgrade" that happened a few weeks ago.
I`m another victim of long delays in autoforwarding 6 - 10 hours so I`m afraid your teams have some way to go to cure the problem
I`m another victim of long autoforwarding delays, currently 6 - 10 hours so your teams have some way to go to cure the problem.
Hi both, I raised this with the email team a few days ago. I've sent a chaser this morning, hopefully it won't be too much longer to cure this.
Things still not as we would all wish - I had an email that was sent at 1524 yesterday but was not forwarded until 0754 today.
It's actually getting worse by the day now....
Nearly every email is at least 8 hours delayed with the average time now 14 hours before they appear....
Some are even longer.....
It really is a joke that the long awaited "upgrade" to the email platform has actually resulted in an even worse service.....
Customer loyalty is the only thing keeping this shower alive....
We should all leave en masse.....
Auto Forward and Vacation Notice set up in TalkTalk Mail (Webmail). If forwarded emails or notices are sent to non-TalkTalk email addresses there's a significant delay in receipt.
No unreasonable delay in receipt by those same recipients when sending from the same TalkTalk Mail (Webmail).