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Merging Tiscali email

dosterburg
First Timer
Message 3 of 3

Hi all, I am trying to add my Tiscali email to my talktalk account but as the service has been limited cannot reset the password.....is an old email as the only way to do it is to send the link to the Tiscali email which obviously i don't have access too unfortunately.  Any help greatly appreciated,  thanks

Dave
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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi dosterburg, I can help with this. I've sent you a personal message to get the information I need. 

 

Please reply to this with the affected email address.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 2 of 3

Hi dosterburg 

 

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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