on 30-12-2021 03:49 PM
My mother has gone into care and cannot take the service with her. The house will be sold and the service will have to be terminated. Is there any way she can keep using her talktalk email permanently? She wouldn't be able to cope with a changed email address.
on 31-12-2021 08:14 AM
Hi markgodden56, the information provided by Gondola is accurate.
Please let us know how your mum gets on.
on 30-12-2021 05:01 PM
...Or if you're a TalkTalk Consumer home broadband customer (excluding Future Fibre packages pro tem) then adding her email address to your customer MyAccount, My Mailboxes list will not incur any additional cost.
on 30-12-2021 04:00 PM
Yes, when a broadband service is ceased then your mum will be able to apply for a TalkTalk Mail Plus subscription which is the way to retain the long term use of a TalkTalk Mail email address (up to 5 mailboxes included in the one subscription). £5/m or £50/y.