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Minimum service to keep email?

markgodden56
First Timer
Message 5 of 5

My mother has gone into care and cannot take the service with her. The house will be sold and the service will have to be terminated. Is there any way she can keep using her talktalk email permanently? She wouldn't be able to cope with a changed email address.

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4 REPLIES 4

Ady-TalkTalk
Support Team
Message 1 of 5

Hi markgodden56, the information provided by Gondola is accurate. 

 

Please let us know how your mum gets on.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 5

Hi markgodden56 

 

Do you need any more help?

We do appreciate you taking time out to give us your feedback.

GondolaVolunteer 2017-2022

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Gondola
Community Star
Message 3 of 5

...Or if you're a TalkTalk Consumer home broadband customer (excluding Future Fibre packages pro tem) then adding her email address to your customer MyAccount, My Mailboxes list will not incur any additional cost.

 

 TalkTalk Mail Support Hub

 Managing your email in MyAccount

GondolaVolunteer 2017-2022

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Gondola
Community Star
Message 4 of 5

Hi markgodden56 

 

Yes, when a broadband service is ceased then your mum will be able to apply for a TalkTalk Mail Plus subscription which is the way to retain the long term use of a TalkTalk Mail email address (up to 5 mailboxes included in the one subscription). £5/m or £50/y.

 

 About TalkTalk Mail Plus

 Cancel your TalkTalk service

GondolaVolunteer 2017-2022

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