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Missing Emails

SimonH65
First Timer
Message 3 of 3

Hi all

Since last night, I have been unable to locate any emails in my inbox from later than April 2020.

I have looked in the trash & junk folders but they are not there.

Has anyone else experienced this and is there a way of recovering the missing messages?

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2 REPLIES 2

Message 1 of 3

Hi SimonH65, if you follow Gondola's advice you won't go far wrong. Please let us know how you get on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi @SimonH65 

 

Have you connected a new device or mail service recently to collect your mail messages? The loss of the last 9 months of mail messages is unusual but what is common is a new email account connection or mail collection service, like Gmail, set up as a POP3 email account that downloads and deletes mail messages from the Inbox.

 

To test your mailbox, sign in to TalkTalk Mail assuming you are reporting about a TalkTalk managed mail address.

Compose and send the same mailbox a mail message.

 

Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox. Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

 

Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox.


To link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):


Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add the email address having problems and then save changes.

GondolaVolunteer 2017-2021

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