on 13-09-2021 09:03 AM
After logging in to check my emails this morning, I noticed that the last month of emails I received are missing?
I haven't deleted them.
Does anyone have any idea as to how to recover them or why this would have happened? I am missing a few important emails that I require for work.
on 15-09-2021 09:08 AM
on 13-09-2021 09:29 AM
The usual reason for mail messages 'missing' from the Inbox is because an email app or mail collection service has connected, as a POP3 account, to the online mailbox and downloaded and deleted from the Inbox the last month of messages. If that's something you have done your messages are in the Inbox of the newly connected app or service.
If not under your control then your password may be compromised so scan your email devices for viruses and malware and change the password to lock out any unauthorised connection.
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
General mailbox troubleshooting is to check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
If using email software or mobile email apps, check for software updates and if the email account is set for IMAP or POP3.
Check the Inbox of any newly connected email apps.