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Missing Emails

GavinShep
First Timer
Message 3 of 3

Hi, 

After logging in to check my emails this morning, I noticed that the last month of emails I received are missing? 

I haven't deleted them. 

Does anyone have any idea as to how to recover them or why this would have happened? I am missing a few important emails that I require for work. 

Thank you. 

 

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi GavinShep, Gondola's right as always. Please let us know how you get on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

I GavinShep 

 

The usual reason for mail messages 'missing' from the Inbox is because an email app or mail collection service has connected, as a POP3 account, to the online mailbox and downloaded and deleted from the Inbox the last month of messages. If that's something you have done your messages are in the Inbox of the newly connected app or service.

 

If not under your control then your password may be compromised so scan your email devices for viruses and malware and change the password to lock out any unauthorised connection. 

 

 Changing your email password

 

Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add email address(es), notes and references etc
  • After checking and updating, Save changes

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

 

General mailbox troubleshooting is to check the  Inbox first and then check  Spam and  Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

 

Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.

 

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

  • To check, select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If there's no rule defined, that's perfect
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red    
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.

 

If using email software or mobile email apps, check for software updates and if the email account is set for IMAP or POP3.

 

Check the Inbox of any newly connected email apps.

GondolaVolunteer 2017-2021

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