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Missing e mails

WeeDouglas57
First Timer
Message 3 of 3

I have lost countless e mails from my inbox as well as as many from folders I have created ie for insurance docs etc.

 

I have my TalkTalk account accessable on my laptop, tablet and mobile.

 

There seems to be different e mails on the different platforms, and disappear before the eyes when trying to access them

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi WeeDouglas57, you're in great hands with Gondola. Please let us know how you get on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi WeeDouglas57 

 

I recommend that you change the mailbox password to lock out any rogue email apps that may be downloading and deleting your mail messages. Then sign in to the online mailbox only via an Internet browser (webmail) on your laptop. The latest Edge, Firefox or Chrome browsers are supported.

 

The Reset your password now button in the help article  Changing your email password will take you to password reset and recovery.  If you have set up password recovery options, that you recognise from the hints as your current recovery methods, you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.

 

Select here: Sign in to TalkTalk Mail

Enter your email address and new password, select Sign in.

 

You might then want to test and check the mailbox is working as expected.

 

Check the  Inbox first and then check  Spam and  Trash folders for mail messages that may have been diverted / deleted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

 

Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.

 

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

  • To check, select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If there's no rule defined, that's perfect
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red    
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox.

GondolaVolunteer 2017-2022

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