on 25-11-2021 07:03 PM
I have lost countless e mails from my inbox as well as as many from folders I have created ie for insurance docs etc.
I have my TalkTalk account accessable on my laptop, tablet and mobile.
There seems to be different e mails on the different platforms, and disappear before the eyes when trying to access them
on 26-11-2021 10:14 AM
Hi WeeDouglas57, you're in great hands with Gondola. Please let us know how you get on.
on 25-11-2021 07:20 PM
I recommend that you change the mailbox password to lock out any rogue email apps that may be downloading and deleting your mail messages. Then sign in to the online mailbox only via an Internet browser (webmail) on your laptop. The latest Edge, Firefox or Chrome browsers are supported.
The Reset your password now button in the help article Changing your email password will take you to password reset and recovery. If you have set up password recovery options, that you recognise from the hints as your current recovery methods, you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.
Select here: Sign in to TalkTalk Mail
Enter your email address and new password, select Sign in.
You might then want to test and check the mailbox is working as expected.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted / deleted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox.