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Missing emails, contacts folders

sandy6
Team Player
Message 10 of 10

After loging in to my talktalk email account with my Google Chrome web browser my mail window opens revealling a blank page  with everything missing. The problem started after I had cleared all cookies and cache. I can still use webmail with Microsoft Edge or opening a Chrome Incgnito browser. Any ideas?

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9 REPLIES 9

Message 1 of 10

I have lost all contacts and folders which contain important documents that I need to print off urgently. HELP!

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Andyf21
First Timer
Message 2 of 10

After the recent upgrade there is nothing in my folders box.I had over 20 folders with some important information in but none have transported across after the upgrade.anyone got the same problem or no why ?Thanks

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Message 3 of 10

Glad to hear Gondola advice fixed the problem, thanks for letting us know 🙂

Chris

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Message 4 of 10

Great to see my advice provided the solution.

 

Thanks for taking time out to confirm as it could help others as well.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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Message 5 of 10

Wooa, had one more go, deleted everything in history and passwords again and hey presto emails now accessable. Thankyou.

Message 6 of 10

Used the advice, no luck, problem still there!

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sandy6
Team Player
Message 7 of 10
Sorry, tried that. Problem still exists.
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Ady-TalkTalk
Support Team
Message 8 of 10

Hi Sandy6, please let us know if Gondola's advice has got you sorted. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 9 of 10

Hi @sandy6

 

I would suspect that not all of the browsing history or old passwords have been cleared.

 

Key into the chrome address bar: chrome://history/

 

Make sure clear browsing history - clear from all time is selected and also passwords are selected for deletion.

 

Then when accessing the site afresh you should be ok.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution