(second try as the message system deleted my first New Message!)
I have recently found out that a friends emails to me are not getting through, but are not being bounced. How can I make sure their emails arrive in my inbox? I think they may be going into my spam folder, but when I look in there it is completely empty. I think the spam emails are being automatically deleted on entering this folder. There was a setting when it was Tiscali but I have looked and can't find any settings to change within the TalkTalk system. Can anyone help?
Hi @Red A Book
Sign in to TalkTalk Mail. If you don't see the folders on the left side in the desktop version of TalkTalk Mail then select Folder view from the View options. Expand any sub-folders by selecting the arrow icon, if there is one on the folder line.
Look in the Spam and Trash folders but if messages are being filtered or Auto forwarded then we need to look at Filter rules.
So, next is to see if there's a Filter rule operating on the incoming messages. Select the Menu icon top right (triple line hamburger icon or cog icon on the mobile version), Select Settings then on the left side panel select Mail (or Email) and Filter rules. If there are no rules that's good. Any rules then select Disable to temporarily remove all rules from operating whilst troubleshooting this issue.
I'll alert the TalkTalk team and in the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down and add the email address to Private notes and Save changes.
And you don't have any devices using a client with POP or IMAP set to delete mail from the sent folder?
I'll need to raise a fault ticket for you. Please add your landline number to your profile and add the senders email address to private notes in your profile and I'll get the ticket created.
Hi @Red A Book
ok u have talktalk broadband and phone as if u do then u have a landline as that is how talktalk connects u to the network.
as that is away the team on here fines ur account
Hi Red A Book, you'll find your landline number on all your bills. Please let me know when you've added the number to your profile.
I'm not just being difficult I really do need a landline number to raise a fault ticket. Will your friend let you use theirs?
Thanks, I've raised the fault ticket for you. This is a relatively low priority fault so if you don't hear in 5 working days please give me a chase.