on 14-07-2020 09:13 PM
Any ideas please ? My modem/hub drives my PC, but I cannot get internet on my tablet or phone. Is the hub now faulty, and requiring a new unit, and will Talk Talk help towards the cost of this.
Appreciate any ideas,
on 15-07-2020 05:07 AM
Hi @henners1 I guess you are saying wired works but WiFi not?
Do the WiFi devices see the WiFi?
Your post has been flagged for assistance and you should hear soon.
on 15-07-2020 08:39 AM
Are you unable to connect any wireless device? Has this previously worked ok? Have you tried factory resetting the router and resetting this up again?
on 15-07-2020 09:13 AM
Is you WiFi still enabled? I'm guessing your PC is hard wired with an ethernet cable so won't be affected either way.
If your not sure how to check then "left-click" on the TV screen icon on your task bar (probably bottom righthand-corner on laptop screen) The top 2 on the list should be your wired connection then your Wi-fi. The Wifi will either show as "connected, secured" or there will be check boxes for "connect" /"connect automatically"... If you cannot see either click on the connection to extend the box. If you see the connect options then use them to re-establish your WiFi
on 15-07-2020 07:32 PM
Hi, Yes that is the problem. I have internet through my PC ethernet, but there is no WiFi on any device. I have restarted the modem, switched on and off, but cannot find WiFi.
Any ideas please
on 15-07-2020 07:40 PM
Thank you for your reply. The connect box does not show wifi, I have always had good wifi through the modem, but now although lights are on the wifi light is not on. I have used reset button, and switched on and off, any other ideas ?
on 16-07-2020 09:36 AM
Thanks for your reply.
I have ordered you a replacement router, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.