on 19-10-2021 03:32 PM
Unable to log in to My Account for Mail Plus and this has been the case for several days. I spoken electronically to 3 different advisors but no one has been able to help me access My Account. Error message reads “Sorry due to technical issues we can’t log you in right now. Please try again later”. I can access Webmail but not My Account, any help would be most appreciated as I need to change passwords.
on 02-11-2021 08:10 AM
The only update that I've had is that there's no date for this being fixed yet. There are fixes going in for other issues with MyAccount, sadly this isn't one of them. It is with the incident team though.
on 20-10-2021 08:09 AM
Hi pincher77, I can help you with this. I need to obtain more information so that I can raise the issue with the right team. I believe this maybe an incident and there's a team collating information on said incident.
I've sent you a personal message to obtain more information.
on 19-10-2021 03:54 PM
Seems to be happening to a few MailPlus customers. I'm convinced that it's a weak password or changed password that's causing the issue.
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