email support

Ask us about your TalkTalk email account and Webmail.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

My account has been hacked by criminals. How can I close it? Talktalk have not helped

Paul J3
First Timer
Message 3 of 3

My email account has been hacked by criminals and is being used for illegal activity. How can I close this account? I have asked Talktalk for support and help doing this and they are not able to help me. Can anyone help?



Support Team
Message 1 of 3

Hi Paul J3, Gondola has provided all the information you need. 


Please let us know how you get on. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi Paul


If you're a TalkTalk Consumer broadband or Mail Plus customer you can permanently delete the mailbox via the customer MyAccount. See the help page item 'Delete an Email Address'.


If you're not a current customer and have no access to MyAccount (stays active for a year after leaving) or the email address wasn't previously added to the customer MyAccount then you can give instructions for mailbox deletion to the TalkTalk Data Protection Office team. 


They'll need 5 items of personal data as verification of who you are and that you are verifiable as the registered user of the email address.  See the GDPR help page item 'Your Right to be Forgotten / Right to Erasure '.


For example, along with the Email address for deletion:

  • Your Full Name
  • Date of Birth
  • Landline 'phone number and Full postal address linked to the email address when first registered
  • Copy of either current driving licence / or Passport / or Council tax Bill.

When you're verified and the mailbox is deleted you'll receive written confirmation to your current home address. It's usually a couple of weeks to get that confirmation but do let us know how you get on. We appreciate feedback even when sending members off site to get the solution.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution