on 19-10-2021 09:24 PM
Can anyone help please?
My talktalk email account has stopped receiving emails. Have logged in to talktalk online email portal and sent test messages from a different email account and talktalk test email service.
Nothing reaches the inbox.
I have been able to send an email to another address but a reply to that message is not received.
on 20-10-2021 09:15 AM
You don't know how your email password came to be discovered so the important things are to keep your security defences strong and always up to date. Hackers know your email address so expect to receive unsolicited spam and phishing attempts. Don't click on links in emails until you check out the link and don't load images from external websites until you're sure of the source. Malware can be downloaded via hidden pixels in images.
The vital thing is to upgrade your email password and make it ultra-strong and totally unique to the mailbox and not like any password used before. Have you successfully changed the password?
on 20-10-2021 08:50 AM
Thanks for your reply.
I have checked outlook and there are no filters etc and have run a scan on my PC, nothing found.
Having logged into my talktalk online email account I have found rougue autoforwards as attached. It looks like my online talktalk email account has been hacked/had password changed by scammers, see email addresses in the forward, which are nothing to do with me. As I cannot find any issues on my device I have to assume that this has happened through talktalk or talktalk webmail online.
on 20-10-2021 08:37 AM
Hi MG324, it looks like Gondola has covered all the bases for you.
Please let us know if you need more help.
on 19-10-2021 10:34 PM
You may have a rogue Auto forward or other Filter rule operating to divert mail from your online Inbox. Or mail messages may be collected from the Inbox and deleted in the process.
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
Let us know what you find.
If you find anything in the mailbox settings that you didn't set up then consider that your mailbox password has been discovered.
Scan your email devices to remove virus, trojan or other malware and then change the password.
Please review your password strength and follow the advice here: Upgrade your legacy mail password to upgrade your email password.